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Returns and Exchanges

 

Cancellations

You may cancel the order for any reason up to the point of dispatch and you will be refunded in full within 14 days.

Exchanges

If you wish to exchange your item(s), please email LoveNovalee2017@outlook.com with the full product details and stating the reasons you wish to request an exchange. We shall respond  via email with further details and instructions to proceed with the exchange. All returned items will be inspected upon return. You will be liable to pay all delivery costs involved in the exchange process.

Returns

You must contact us via email within 28 days to return your item(s). Returns must be received in the original packaging and adequately insured during the return journey. If you wish to return your item(s), please email LoveNovalee2017@outlook.com with the full product details and stating the reasons you wish to return the item(s). We shall respond  via email with further details and instructions to proceed with the return of products. All returned items will be inspected upon return and then you will receive a refund of the item(s) except delivery charges